Frequently Asked Questions - Service

Where Can I Find Information regarding Honda Vehicle Recalls?

Any Honda vehicle recall or product update information can be found by clicking here.  Next you can call our Service Department at 1-855-688-2275 to book your appointment or book it online.


Can I Put Snow Tires On Just The Front Wheels?

No. If you live in an area or drive in conditions that require tires with better traction, you should consider installing winter tires, but you must install them on all 4 wheels, not just the drive wheels. Again, be sure to use tires that are the same size as originally specified for your Honda.


Can Honda Recommend Different Tires For My Honda Other Than Those Which Were Originally Installed?

Sorry, but no. Honda Canada can only recommend what was originally designed for use on your Honda. If you are changing tires, Honda recommends that you utilize the same tire size, load and speed rating as that of the tires originally supplied with your car. This also applies for winter tires - always use the same size as the tires that were originally installed on your vehicle.


How Do I Obtain Information On The Fuel Economy Ratings For My Vehicle?

You can obtain more information by visiting the Natural Resources Canada web site. Remember that the ratings listed are illustrated for comparing one model to another, to determine which model is relatively more or less fuel efficient. The ratings are reached in laboratory conditions and your actual fuel economy results may vary. The Ministry's web site describes the many factors that could affect your vehicle's actual fuel consumption.


I Just Bought A Used Honda And There Was No Owner's Manual With It. How Can I Get One?

Most recent Owner's Manuals are still available. They can be ordered and purchased for a reasonable cost through the Parts Department of any Honda dealership.

Click here to contact a Parts Advisor.


What Warranty Coverage Is Available On My Tires?

The warranty on the original tires on all Honda vehicles is honoured by the tire manufacturer, not by Honda. If you believe the flat tire was caused by a tire defect, you may either contact the tire manufacturer's Customer Assistance line directly, or ask Whitby Honda dealership to do so on your behalf. Every Honda sold has warranty information provided by the tire manufacturer, including telephone numbers, in the glove compartment. There is no Road Hazard warranty on original equipment tires unless you have purchased Honda Canada's optional Roadside Assistance package. This means that if you run over a nail or otherwise impact an object that causes the tire to go flat, you are only covered if you purchased the additional Roadside Assistance package.


What Is Top Tier Detergent Gasoline?

TOP TIER Detergent Gasoline (TTDG) is a new class of fuel that helps keep engines cleaner for optimal fuel economy, improved engine performance and lower emissions. It is based on a fuel performance standard developed by BMW, GM, Honda and Toyota. TTDG is guaranteed to contain more effective detergency and to be free of deposit-forming metallic additives, at no extra cost to the consumer.


What Are The Benefits Of Top Tier Detergent Gasoline?

TOP TIER Detergent Gasoline (TTDG) is a new class of fuel that helps keep engines cleaner for optimal fuel economy, improved engine performance and lower emissions.

  • Many brands of gasoline are formulated with less optimal additive packages that allow deposits to build in fuel injectors, intake valves and combustion chambers.
  • These deposits deprive the engine of performance and responsiveness, in addition to reducing its fuel economy and long-term reliability.
  • Gasoline brands of this designation meet new, voluntary standards and have demonstrated their ability to keep engines clean through a series of demanding tests.
  • TTDG is guaranteed to contain more effective detergency and to be free of deposit-forming metallic additives, at no extra cost to the consumer.


What Are The "Symptoms" That Your Honda Is Out Of Alignment?

Have your Honda checked if you notice:

  • Excessive or uneven tire wear.
  • Steering wheel pulls to the left or right.
  • Feeling of looseness or wandering.
  • Steering wheel vibration or shimmy.
  • Steering wheel is not centered when car is moving straight ahead.


How Often Should I Have My Honda Aligned?

As a general rule, have a four-wheel alignment performed on your Honda every 20,000 kilometres or once a year.


How Important Is A Four-Wheel Alignment?

Think of it this way. Research indicates that the average Honda is driven about 20,000 kilometres per year. A Honda with toe alignment just 0.34 degrees (Just 0.17 inches) out of specification has dragged its tires sideways for more than 110 kilometres by the end of the year!


Why Do I Need To Do A Four-Wheel Alignment On My Honda?

Reduced Tire Wear

Improper alignment is a major cause of premature tire wear. Over the years, a properly aligned vehicle can add thousands of miles to tire life.

Better Gas Mileage

Gas mileage increases as rolling resistance decreases. Total alignment sets all four wheels parallel which, along with proper inflation, minimizes rolling resistance.

Improved Handling

Does your Honda pull to one side? Does the steering wheel vibrate? Do you constantly have to move the steering wheel to keep your Honda traveling straight ahead? Many handling problems can be corrected by total alignment. With all the system components aligned properly, road shock is more efficiently absorbed for a smoother ride.

Safer Driving

A suspension system inspection is part of our alignment procedure. This allows us to spot worn parts before they cause costly problems.